FREQUENTLY ASKED OQUESTIONS

Orders & Payments

How do I place an order?

Select your desired product, click "Add to Cart," and proceed to checkout from the cart page.

How do I check my order status?

After placing an order, you’ll receive a confirmation email with details and a tracking link.

What payment methods are accepted?

We only accept PayPal payments.

Can I pay in installments?

No, we do not support installment payments.

Shipping & Delivery

How long does shipping take?

In-stock items: Ships within 7 business days.Custom items: Approx. 30 days for production and inspection, then shipped.

Do you ship internationally?

Yes, we offer worldwide shipping.

How do I track my package?

You’ll receive an email with a tracking number once your order ships.

How are shipping costs calculated?

Free Worldwide Shipping over $100+

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy from the date of delivery.

How do I return an item?

Contact our support team (support@topsth.com) with your order number and reason.

Who pays for return shipping?

We cover return shipping for quality or shipping errors; otherwise, it’s the customer’s responsibility.

What condition should returned items be in?

Items must be unused, in original packaging, with all accessories and proof of purchase.

Customization & Support

Can I customize products?

Yes, we offer customization (e.g., finishes, colors); custom orders take additional time.

Do you have a physical store?

No, we operate online only at this time.

Do products come with a warranty?

Yes, all products include a standard manufacturer’s warranty; contact us for details.

How can I learn more about your products?

Visit our website or follow us on social media (Facebook, Instagram) for updates.