Warranty & After-Sales Policy

Warranty & After-Sales Policy

Effective Date: August 23, 2026

This Warranty & After-Sales Policy applies to products purchased from TOPSTH, operated by Ganzhou Leimai Auto Accessories Co., Ltd.

We are committed to providing reliable automotive body kits, exterior accessories, and after-sales support. Please review the following terms before installation or modification of your product.

1. Product Inspection Upon Delivery

Please inspect your package and products as soon as they are delivered.

If you receive an item that is:

  • Damaged during transportation

  • Missing parts

  • Incorrect or different from your order

  • Visibly defective

please contact TOPSTH as soon as possible and provide your order number, photos, and/or videos showing the issue.

For shipping damage or missing items, we strongly recommend reporting the issue within 48 hours after delivery so that we can verify the shipment and arrange the appropriate solution.

2. Limited Product Warranty

TOPSTH provides a 90-day limited warranty from the date of delivery for manufacturing defects affecting the normal use or installation of the product.

Depending on the circumstances, TOPSTH may provide one of the following solutions:

  • Technical or installation assistance

  • Replacement parts

  • Partial replacement

  • Full replacement of the affected product

  • Other reasonable after-sales solutions agreed between TOPSTH and the customer

The appropriate solution will be determined after reviewing the information, photos, videos, and other supporting evidence provided by the customer.

3. Test Fit Before Installation

Automotive body kits and exterior accessories should always be test-fitted before painting, drilling, cutting, modifying, or permanent installation.

The customer or installer is responsible for confirming product fitment before making any permanent modification.

If there is a fitment concern, please stop installation and contact TOPSTH before continuing.

4. Items Not Covered by Warranty

The warranty does not cover damage or issues caused by:

  • Incorrect installation

  • Improper handling or storage

  • Accidents, collisions, or external impact

  • Normal wear and tear

  • Improper use of the product

  • Unauthorized modification

  • Cutting, drilling, sanding, painting, wrapping, or other permanent alterations made before confirming fitment

  • Damage caused by professional or non-professional installation

  • Damage caused by road conditions, weather, chemicals, or environmental factors

  • Damage caused by the vehicle itself or incompatible vehicle modifications

Minor variations in surface finish, color, texture, or handmade fiberglass/carbon-fiber products may occur and are not considered manufacturing defects unless they materially affect normal installation or use.

5. Installation Responsibility

Most TOPSTH products are aftermarket automotive accessories and may require professional installation.

We strongly recommend installation by an experienced automotive body shop or qualified installer.

Installation fees, painting costs, modification costs, vehicle repair costs, labor charges, and other third-party expenses are generally not covered unless TOPSTH has agreed to such costs in writing before the work is performed.

6. Damaged or Incorrect Products

If TOPSTH confirms that a product was damaged before delivery, shipped incorrectly, or contains a manufacturing defect, we will provide an appropriate after-sales solution.

Depending on the situation, this may include:

  • Sending replacement parts free of charge

  • Replacing the affected product

  • Providing technical support

  • Offering another mutually agreed solution

Customers may be required to provide photos, videos, packaging images, shipping labels, or other evidence necessary to verify the issue.

7. Replacement Parts

For certain body kits or multi-piece products, TOPSTH may replace only the affected component rather than the entire kit when this provides a reasonable and effective solution.

Replacement parts will normally be shipped using a suitable shipping method determined by TOPSTH.

8. After-Sales Support

TOPSTH provides after-sales assistance for product installation, fitment questions, damaged products, missing parts, and other reasonable product-related concerns.

Customers should provide the following information when requesting support:

  • Order number

  • Vehicle model and model year

  • Description of the issue

  • Clear photos and/or videos

  • Photos of the product and installation area where applicable

Providing complete information will help us review and resolve the issue more efficiently.

9. Returns and Refunds

Returns and refunds are also subject to our separate Return & Refund Policy.

If there is any difference between the return requirements and this warranty policy, the applicable policy will depend on the nature of the customer's request and the condition of the product.

10. Contact Us

If you have any warranty or after-sales questions, please contact TOPSTH through the contact information provided on our website:

Website: TOPSTH.com
Company: Ganzhou Leimai Auto Accessories Co., Ltd.

Our team will review your request and provide an appropriate solution based on the actual circumstances.